Shipping policy
Shipping Policy – Westport Cove
At Westport Cove, we’re committed to getting your order to you quickly, safely, and reliably. Please review our shipping policy below for full details on processing times, delivery expectations, and important information.
Order Processing
We strive to process all orders within 1–6 business days. During peak periods, especially around holidays and year-end, processing times may be slightly longer as we carefully inspect and prepare each order to ensure it meets our quality standards.
While we make every effort to maintain accurate inventory levels, occasional stock shortages may occur. If an item in your order becomes unavailable, we will notify you as soon as possible and provide available options.
If you have any questions regarding order processing or shipping times, please contact our customer service team. We're always happy to help.
Delivery Times
Estimated delivery times vary based on your location:
- United States: 6–12 business days
Delivery times for Standard Shipping are estimates only and cannot be guaranteed, as transit speeds may be affected by factors outside our control. If you need your order by a specific date, we recommend selecting Express Shipping at checkout.
Estimated delivery times provided by carriers do not include customs processing in the destination country. In some cases, local customs authorities may require additional documentation or inspections before releasing a package, which can result in additional delays.
We appreciate your understanding and patience should unforeseen shipping delays occur.
Shipping Costs
We offer:
- Standard shipping rates that apply to all U.S. orders
- International shipping rates are calculated at checkout based on destination and order weight
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These fees are not included in the purchase price or shipping costs and are the responsibility of the recipient.
Any applicable charges are determined by your local customs authority and vary by country. For more information regarding potential fees, please contact your local customs office prior to placing your order.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 3 business days for tracking information to update.
Lost or Delayed Packages
Westport Cove is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. However, if your package appears lost or significantly delayed, please contact us and we’ll assist you in resolving the issue.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at support@westportcove.com.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 5 days of delivery with photos and order details. We will work quickly to resolve the issue.
Contact Us
For any shipping-related questions or concerns, please reach out to our support team at:
support@westportcove.com
Thank you for choosing Westport Cove.
