Refund policy

Westport Cove – Refund & Return Policy

At Westport Cove, every product is custom-made specifically for your order. Because each item is produced on demand, we are unable to accept returns or offer refunds for reasons such as ordering the wrong model, selecting the wrong design, changing your mind, or any other customer preference.

We will gladly replace or refund your order if:

  • Your item arrives damaged during shipping.
  • You receive a defective or poor-quality product.
  • You receive the wrong item due to our error.

If you experience any of the above issues, please contact us at support@westportcove.com within 7 days of delivery with your order number and clear photos showing the problem. Once the issue is verified, we will provide a replacement or a full refund at no additional cost.

Because every item is custom-produced, we cannot accept returns or issue refunds for:

  • Ordering the wrong phone model or product variant.
  • Ordering the wrong design or color.
  • Buyer remorse or change of mind.
  • Normal wear and tear or damage caused after delivery.
  • Minor variations in color that may occur due to differences in screen displays or the custom printing process.

Our goal is to ensure every customer receives a high-quality product. If there is ever an issue with your order due to damage, a manufacturing defect, or an error on our part, we'll make it right as quickly as possible.

Refunds

Once your return is received and inspected by our support team, we’ll notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time is typically 3–7 business days after approval

Return Shipping

  • Customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable)

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Westport Cove